Information Based on the Specified Commercial Transactions Act

Seller	Bitcoin Japan Inc.
Representative	Simon Gerovich
Head of Online Store	Yoshimi Abe
Address	Roppongi Hills Mori Tower 16F, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6116
Contact	Phone: +81-3-6772-3696　 <Operating Hours: 9:00 AM to 6:00 PM. Closed on weekends, Japanese public holidays, and during year-end/new year period> Contact Form
Product Prices	The prices displayed on each product page are inclusive of consumption tax* (the total amount payable). Shipping fees vary depending on the weight and size of the product. The shipping cost will be automatically calculated based on your order, so please check during the checkout process. Consumption tax is already included in the displayed prices.
Additional Charges	Shipping fees vary depending on the weight and size of the items. The shipping cost will be automatically calculated and displayed at checkout based on your order. Please make sure to review it before completing your purchase. Consumption tax is included in the listed prices.For customers outside of Japan, no Japanese Consumption tax will be payable
Payment Methods	Credit cards and Bitcoin.For more information, please visit our About Payment Methods.
Payment Timing	Credit Cards: Processing times may vary depending on your card issuer's billing cycle and terms. Please check with your card company for details. Bitcoin Payments: While payments are typically processed instantly, network congestion may cause delays. Note that Bitcoin availability depends on your wallet specifications and local regulations. For more information, please visit our About Payment Methods.
Shipping & Delivery Time	Japan (Honshu, Kyushu, Hokkaido): Estimated delivery within 1–3 business days after shipment. Japan (Okinawa and Remote Islands): Estimated delivery within 3–4 business days after shipment. United States (DHL): Estimated delivery within 3–18 business days after shipment. International Shipping (EMS): Estimated delivery within 3–18 business days after shipment. Please note that we ship orders on business days only (Monday through Friday, excluding national holidays). The delivery times above are standard estimates. Delays may occur due to customs clearance, severe weather, or regional delivery conditions. We are not responsible for any delivery delays caused by the shipping carrier or other external circumstances beyond our control. Regular (in-stock) items: Once payment is confirmed, we will begin processing your order. Orders confirmed by 1:00 PM (JST) on business days will be shipped on the same day. Orders placed after 1:00 PM will be shipped on the next business day (excluding weekends and public holidays). Pre-order items: These will be shipped sequentially as soon as the products are in stock. When ordering both regular and pre-order items together: They will be shipped separately. Regular items will be shipped first, and pre-order items will be shipped once they become available. For more details, please refer to our Shipping Policy.
Returns, Refunds & Exchanges	We offer a 30-day return policy for defective items. If the product you received is damaged or defective, please submit an exchange or return request from your order history in your account page within the eligible return period. Returns and exchanges are accepted within 30 days of delivery, provided the item is unused, unworn, with tags attached, and in its original packaging. Refunds are processed through Shopify and will be issued according to your original payment method. For Bitcoin payments, refunds will be converted into fiat currency and issued via bank transfer. Please note that due to fluctuations in exchange rates, the refunded fiat amount may not match the current value of Bitcoin at the time of refund.Return shipping costs are the responsibility of the customer. For deliveries to the European Union (EU), you are entitled to an unconditional right of return within 14 days. For more details, please refer to our Exchange, Return & Refund Policy.