Orders confirmed by 1:00 PM (JST) on business days are typically shipped on the same day. Orders placed after 1:00 PM will be shipped on the next business day (excluding weekends and public holidays).
Please note that during high-demand periods, such as immediately after the site launch, order processing and shipping may take longer. We appreciate your understanding.
Please note that Bitcoin Japan will not be held liable for any issues (delays, etc.) attributable to a third-party delivery companies and the above timeframes are general estimates. Actual delivery times may vary due to customs procedures, weather conditions, or the location of the delivery address.
Your order will be shipped according to the following schedule:
Regular (in-stock) items:
Once payment is confirmed, we will begin processing your order. Orders confirmed by 1:00 PM (JST) on business days will be shipped on the same day. Orders placed after 1:00 PM will be shipped on the next business day (excluding weekends and public holidays).
Pre-order items:
These will be shipped sequentially as soon as the products are in stock.
When ordering both regular and pre-order items together:
They will be shipped separately. Regular items will be shipped first, and pre-order items will be shipped once they become available.
Shipping fees are automatically calculated based on the destination country or region and the total weight of the items, according to the rate structures of our partnered carriers.
Partnered Shipping Providers:
Domestic (Japan):
Yamato Transport (TA-Q-BIN) / TA-Q-BIN Compact / Nekopos
United States:
DHL
International:
EMS (Express Mail Service)
For deliveries within Japan, the recipient’s name and address must be provided in correct Japanese characters. Incorrect or improperly formatted address information may result in delivery issues or delays. Please note that addresses containing alphabetic characters may result in errors, except for apartment or building names.
If you notice any errors in your order information after placing the order, please contact us here as soon as possible.
Temporary Suspension of International Shipping to Certain Regions Due to the Deteriorating Situation in the Middle East
Due to ongoing military conflicts in the Middle East, as well as related airspace closures and flight operation restrictions, we are temporarily suspending shipments to the following countries and regions:
Countries Currently Affected:
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Please see our Exchange, Return & Refund Policy.
If you have any further questions, please contact us please visit our FAQ page for more information.
This document was last updated on March 3, 2026
